FAQ - Frequently Asked Questions
Astrill is a plug-and-play VPN service which connects your computer with Astrill servers using a 128-bit SSL encrypted tunnel thus making your Internet connection secure and protected from eavesdropping and hackers.
Our prices are very low as compared to other companies. Starting as low as $5.83 a month. See our Pricing page for more info - /pricing.php
Yes, we do offer a 7 days free trial. So, that every one can try our service before they purchase.
You can contact our live support or make a request at firstname.lastname@example.org
Yes we have a 7 days conditional refund policy. Read over our Refund policy here - /refund.php . If you have any issues with Astrill, we suggest you to contact us first regarding it.
If your mobile device supports PPTP/L2TP over IPSec protocol, you would be able to use Astrill with it. So far, officially we support iOS and Android based mobile devices. Just download and follow the instructions from our download page here - /download.php
You can use a single Astrill account on as many devices you want, but NOT simultaneously as we disallow multiple logins for security reasons. We do provide Home Plan subscription though that allows up to 5 devices to be used simultaneously with one account. For more details, please contact our support.
You can enjoy total privacy. No logs are kept at all!
Whenever you invite someone and he/she joins Astrill through your invitation link, and pays for any subscription package, you are entitled to get a free month of access and it is credited instantly after their purchase is processed. If you are sure that your friends has registered and paid, yet you are not awarded any free months, please contact our support with their email addresses for verification, so that they can take a look into it.
Note: Free Trial accounts and Lite account users cannot avail this opportunity of inviting friends for free one month bonus. You need to upgrade to Full subscription for that.
Please check with this page to confirm if Astrill IP is setup properly in your browser - /check-ip.php or use Astrill application's built in IP-check utility by right clicking on Astrill icon on system tray and selecting it.
It would be very marginally affected as Astrill doesn't alter any system settings related with speed of Internet connection. Though as you can see that traffic is going redirected from our servers to your system and not directly, there can be a marginal difference in speeds.
Though many recent Astrill improvements can overcome it and provide even better experience than your ISP provides.
Yes, we do provide Business accounts for corporate users. You can find more information about them in detail - /business.php
Please look here for more information on all three services in detail - /protocols.php
You can use Openvpn GUI/Tunnelblick/any other client too, but it's recommended to use Astrill Application as it's more user friendly and plug-and-play even with OpenVPN too!
You cannot buy a coupon code from us directly. You need to buy them from our account resellers. Though you won’t need a coupon code if you want to pay directly on our website normally.
You can find more information about our Resellers program here - /resellers.php
Go to the following page - /contact-us.php
Fill the form with your problem details in it and press Submit button. It will generate a support ticket and our support department will help you solve your problem and reply you as soon as humanly possible. Or alternatively, you can write an email to us at email@example.com and it will also generate a support ticket as mentioned above.
You need to use OpenVPN mode in Astrill application in order to make your complete system working under Astrill VPN. You can switch to OpenVPN mode in the Astrill application itself. For logging into OpenVPN mode, please logout of Astrill OpenWeb mode. Then at the login window, select OpenVPN mode (little wireless tower like icon in the left bottom) then login into OpenVPN mode by pressing Login. Once logged in, select any server and connect to it by pressing ON/OFF button and it will establish connection to our Astrill SSL servers within a minute.
Yes. We provide 128-bit SSL encrypted tunnel thus making your Internet connection secure and protected from eavesdropping and hackers.
We provide OpenWeb, OpenVPN, L2TP/IPSec, PPTP, SSTP and Cisco IPSec.
- For best security we recommend OpenVPN or SSTP
- For fastest surfing speeds - OpenWeb
- L2TP/IPSec, PPTP and IPSec works best on cell phones